Since GetSMS is offering virtual numbers we do not issue refunds once the purchase is made
and the number has been activated successfully. As a customer, you are responsible for
understanding this upon purchasing any item on our site.
However, we realize that exceptional circumstances can take place with regard to the specification
of the product we supply.
Therefore, we DO honor requests for a refund on the following reasons:
- non-receiving SMS: due to some server issues of service you might not receive an SMS with a confirmation code from us. In this case, we recommend contacting us for assistance. Claims for non-receiving must be submitted within 7 days from the number purchase date. Otherwise, the product will be considered activated;
- invalid virtual number issues: it may happen so that you are having problems while using a number after receiving an SMS. To get a refund, you have to submit evidence of an invalid number (e.g. providing screenshots with 2FA). Claims regarding such issues must be submitted within 7 days. If you do not properly contact us during this period, you agree that we may construe silence as a successful activation of the product with no further right of redress or refund for a “invalid virtual number issue” reason.
- major defects: although all the products are thoroughly tested before release, unexpected errors may occur.
You should contact us for such issues. We keep the right to rectify the error or defect
within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of
the initial complaint letter or any other notification provided by a Customer, the refund will be issued
to the customer in full without any compensations or reimbursements. OR, at the customer’s choice,
replacement of the product of the same or around the same value can be offered;
Please be advised that temporary access to your web host/server can be requested by our technicians in order to identify and fix the possible issues with our products. Failure to provide such access in a timely
manner may result in a delayed resolution of the issue. Refusal to provide access to your server will
result in your inability to qualify for a refund.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/
exchange requests based on incompatibility of our products with some third-party software (plug-ins,
add-ons, modules, search engines, scripts, extensions, etc) other than those which are specified as
compatible in a description available on the sales page of each product. We don’t guarantee that our
products are fully compatible with any third-party programs (including web host) and we do not
provide support for third-party applications.
Requests for a refund are accepted at [email protected] within the period of 1 week after the
order is placed. You should accompany this request with detailed and grounded reasons why you
apply for a refund. Please make sure your request does not contradict our Terms and Conditions.
Thank you for using GetSMS.one.
We do not issue refunds for purchased numbers once the SMS is received and the activation is
Also, if you did not receive an SMS message within the set time, then the money for the phone
will be returned automatically after the activation is canceled.
We recommend contacting us for assistance if you experience any issues receiving or using our
If you have any questions about our Returns and Refunds Policy, please contact us [email protected]